RE: Technical Support Manager, September 16, 2014
Dear Mr. Stiles,
As a highly skilled Technical Support Manager, I read your posting for a new Technical Support Manager with interest. My experience aligns well with the qualifications you are seeking, in particular my role as a Technical Support Manager at NCL University, and I am certain I would make a valuable addition to your organization.
With more than 9 years’ experience as a Technical Support Manager, I am adept in innovative IT initiatives, resource management, and cross-functional leadership. Moreover, while my on-the-job experience has afforded me a well-rounded skill set, including first-rate problem solving and critical thinking skills, I excel at:
- Process Redesign
- Performance Improvement
- End-user Support
In addition to my experience and personal qualities, I have a solid educational foundation and a passion for computers and technology. Please review my attached resume for additional details regarding my expertise and abilities. I will follow up to request an appointment to discuss how my experience and background meets your needs.
Thank you for your time and consideration.
Sample Customer Service Cover Letter
If you're hoping to land an interview for a customer service job, you need a cover letter that's specifically geared toward your industry and the job listing in question. A good cover letter that hooks the hiring manager's attention and demonstrates the value you'd bring to the role is essential if you want to get that interview and ultimately, the job.
What a Customer Service Cover Letter Should Include
A cover letter for a customer service job should have all the usual elements of a good cover letter, including:
- Contact information: your name, address, phone number, email address, and so on.
- A salutation: Ideally, follow your greeting with the name of a contact at the company – either the hiring manager or a representative from human resources. If you do not have a contact, you can leave off of the salutation, or include a general one, such as "To Whom It May Concern."
- The cover letter body, including a grabby first paragraph that draws the reader in and hooks them with your skills and experience, and supporting paragraphs that show that you know what the company is looking for and that you can provide it.
- A closing paragraph, summarizing your skills and how you'd use them to solve the company's problems and contribute to its success.
- A closer, e.g., "sincerely" or "best regards." Here's more information on how to close a cover letter, with examples.
Of course, a cover letter for a customer service position should demonstrate your specific customer service-related skills and experience.
You're trying not only to get the hiring manager's attention but indicate that you understand what is required for the role.
You'll want to highlight soft skills like listening, conflict resolution, empathy, and depersonalization (i.e., the ability to provide caring customer service while not telling the customer your life story).
Hard skills like software programs specific to the job are also valuable.
Here's a customer service skills list to get you started brainstorming. If you have even a little bit of experience in the industry, you might be surprised how many of these hard and soft skills should be on your resume and in your cover letter – and aren't. Now is not the time for modesty, so go ahead and toot your own horn.
Customer Service Cover Letter Sample
The following is an example of a cover letter for a customer service position. Also see below for more cover letter samples, and tips for emailing a cover letter and resume.
Your City, State, Zip Code
Your Phone Number
Your Cell Phone Number
Dear Hiring Manager,
In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers.
My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company.
Positioning a company for better exposure and greater marketability is a task that I have performed with success many times.
I am an excellent trainer who achieves ongoing success with her teams by building morale, maintaining teams' self-confidence, and training them to build the sale by improving their people skills.
It would be a pleasure to interview with you and I look forward to hearing from you soon.
Your Signature (hard copy letter)
Your Typed Name
How to Send an Email Cover Letter
If you're sending your cover letter via email, list your name and the job title in the subject line of the email message. Include your contact information in your email signature, and don't list the employer contact information. Start your email message with the salutation.